Full Policy

Privacy Policy Details

The following sections fully explain vmzen's practices for handling personal information. Please read carefully.

Thank you for choosing and trusting vmzen. This policy fully explains how vmzen Inc. ("we" or "the platform") collects, processes, stores, and protects your personal information. Protecting user privacy is always our core commitment, and to continue providing you with high-quality personalized services, we need to process certain necessary data in compliance with applicable regulations.

By continuing to access and use the platform after reading this policy, you are deemed to have fully understood and agreed to the data processing practices described herein.

To continuously provide and improve our services, we collect several types of information, primarily including:

Information You Provide

  • Basic Account Information: Your name, email address, phone number, and login password as part of account registration.
  • Identity Verification: In compliance or security verification scenarios, we may require a valid government-issued ID.
  • Payment Information: Payment card numbers, billing address, and other payment data (typically encrypted by our partner payment processors).
  • Communications: Records of calls, live chats, or emails between you and our support team.

Automatically Collected Data

  • Access Logs & Device Data: Technical information including your IP address, browser type, OS version, access time, and page navigation paths.
  • Resource Usage Data: Compute usage records generated during cloud host use (e.g., CPU, memory, and network traffic), primarily for billing verification and service monitoring.

We use collected information within lawful and reasonable scope to ensure smooth operation, primarily for:

  • Service Delivery: Processing orders, activating cloud host instances, and managing daily account operations.
  • Security: Detecting and blocking fraud and abuse (including unauthorized mining and malicious attacks) to maintain overall platform security.
  • Service Improvement: Analyzing user behavior data to continuously optimize infrastructure resource allocation and network experience.
  • Compliance: Filing taxes, cooperating with regulatory audits, and fulfilling other legal obligations.

To maintain normal platform operations, we may share certain information with third parties in specific circumstances:

  • Service Partners: Providing necessary information to external parties that help operate the platform (including payment processors, data center operators, and analytics providers).
  • Within Our Group: Necessary data sharing among vmzen affiliates to ensure consistency across products and services.
  • Legal Requirements: When judicial, administrative, or law enforcement authorities legally require data, we will comply as required by law.
  • Business Transactions: In the event of a merger, restructuring, spin-off, or asset transfer, user data may be transferred as part of the business assets.

We use cookies, web beacons, and similar technologies to recognize your login status, save preferences, and analyze website traffic. You can manage or disable cookies in your browser settings, but doing so may prevent some platform features from functioning properly.

Continuing to access and use the platform after reading this notice indicates your agreement to our reasonable use of these tracking technologies.

We use industry-standard physical safeguards, technical security mechanisms, and internal management processes to protect the integrity and confidentiality of your data (e.g., HTTPS encrypted transmission, least-privilege access controls).

Internet transmission inherently carries security risks, and we cannot guarantee the absolute security of all data transmissions. Please be aware and assess the associated risks accordingly.

Under applicable laws, you may have the right to view, correct, or request deletion of your personal information. Most actions can be completed directly in your account dashboard. For anything you cannot handle on your own, please contact us through official channels for assistance.

Please note that for legal compliance or legitimate business purposes (such as dispute resolution), we may need to retain certain historical data records even after account deletion.

We reserve the right to revise this policy at any time due to business development needs or regulatory changes. For significant updates, we will notify you in advance via email or in-platform messages.

Continued access and use of our services after a policy update takes effect indicates your acknowledgment and acceptance of the revised policy.

If you have any questions, suggestions, or requests regarding this Privacy Policy (including data access, correction, or deletion requests), please contact us via:

  • Email: [email protected]
  • Online Ticket: Log in to your account dashboard and submit a privacy-related service ticket

We are committed to responding in writing within 30 business days of receiving your request.