Legal Document

Platform Service Agreement Details

The following sections fully explain the usage rules and rights & obligations of vmzen platform services. Please read carefully before use.

This Platform Service Agreement ("Agreement") is a legally binding written agreement between you ("User" or "you") and vmzen Inc. ("Platform" or "we") governing your use of the platform's Mac cloud compute services and related features ("Services"). Please read it carefully before using the Services, with particular attention to liability exclusions and limitations.

Clicking "Agree", "Get Started", or any similar confirmation button, or accessing and using the Services in any way, constitutes your full understanding and complete acceptance of this Agreement. If you disagree with any term, please stop accessing and exit the platform immediately.

Core Services

The platform provides cloud compute rental services powered by real Apple Mac physical devices. We reserve the right to make reasonable adjustments to service features, formats, technical specifications, or delivery processes as needed.

Service Continuity

We will make every effort to maintain stable service operation, but cannot guarantee uninterrupted or completely fault-free service. You understand and acknowledge that network fluctuations, normal hardware wear, and routine maintenance may cause brief interruptions. Compensation scope is governed by the agreed Service Level Agreement (SLA).

Third-Party Integrations

The platform may integrate third-party tools or modules. We make no warranties and assume no joint or incidental liability for such third-party services.

Accuracy of Registration Information

You must ensure that all information submitted during registration and throughout use is truthful, accurate, complete, and kept up to date. You are solely responsible for any losses caused by providing false information or failing to maintain your account details.

Account Credential Security

You are obligated to keep all account credentials secure, including but not limited to login username, password, and SSH keys.

All actions initiated through your account credentials are deemed your authorized actions, and you bear the corresponding legal responsibility. If you notice any unusual login or unauthorized access, please contact us immediately and take emergency action.

Payment Model

The platform uses a prepaid model — you must pay in full before services are activated. All plan prices are denominated in USD and are pre-tax amounts. Any taxes arising from your use of the services must be self-reported and paid in accordance with your local regulations.

Refund Policy

Except where required by law, all payments are non-refundable, including account balances and unused service time already purchased. The platform retains final interpretation authority over this policy.

Price Changes

The platform reserves the right to adjust service pricing at any time. Any price changes will be announced in advance via platform announcements or account notifications. Renewals will be billed at the current effective price at the time of renewal.

During use of all platform services, you must comply with all applicable laws and regulations. The following actions are strictly prohibited:

  • Violating any applicable laws, regulations, or compliance requirements in any jurisdiction;
  • Infringing on others' copyrights, patents, privacy rights, or other legally protected rights;
  • Sending spam, conducting phishing, or engaging in any form of online fraud;
  • Performing unauthorized port scanning or penetration testing, or distributing trojans or malicious code;
  • Mining cryptocurrency in any form (except with our prior written authorization);
  • Excessively occupying or deliberately abusing platform compute resources in ways that interfere with other users' normal use.
Upon confirmed violations, we reserve the right to immediately suspend or permanently terminate your service access without prior notice, delete associated data without refund, and pursue legal accountability.

Data Ownership

All data you upload or store on the platform's servers belongs entirely to you. The platform makes no claim to any of your data content.

Data Backup Responsibility

Users are solely responsible for backing up and securing all their data. Even if the platform offers an auxiliary backup feature, it is an optional add-on and does not constitute any express or implied guarantee of data integrity or security.

Personal Information Processing

You agree that the platform may lawfully collect, store, and process the personal information you provide in accordance with the Privacy Policy.

Platform services are provided "as is" and "as available", without any express or implied warranties of any kind.

To the fullest extent permitted by law, the platform expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the service will fully meet all your business expectations, nor that it will operate without interruption, be real-time, fully accurate, or completely error-free.

Under no circumstances shall the platform, its affiliates, directors, employees, or partners be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages (including loss of business profits, data loss, or business interruption), even if the platform was previously aware that such losses might occur.

To the fullest extent permitted by law, our total liability to you for any and all claims (whether based in contract, tort, or other legal grounds) shall not exceed the total service fees you actually paid to the platform in the calendar month immediately preceding the dispute.

User-Initiated Termination

You may stop using all or part of the platform services at any time, but fees already paid are non-refundable.

Platform-Initiated Termination

If we have reasonable grounds to determine that you have violated any term of this Agreement, we reserve the right to suspend or permanently revoke your access to the services at any time without incurring any liability. Upon termination, the platform may immediately delete all data and associated records stored on the platform's servers.

Governing Law & Dispute Resolution

This Agreement shall be interpreted, governed, and enforced by the laws of the jurisdiction where vmzen is registered. Any disputes arising from this Agreement shall be submitted to the court of competent jurisdiction or appropriate arbitration body at the place of registration.

Severability

If any provision of this Agreement is found to be unlawful, invalid, or unenforceable, that provision shall be severed, and the legality, validity, and binding effect of all remaining provisions shall not be affected in any way.

Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the platform services and fully supersedes all prior written and oral communications, representations, and agreements on the same subject.